Smarter Scoring
Use Clinara for treatments, not just consultations.
Until now, every session was scored against the full consultation framework: discovery, recommendation, objection-handling, close. Run Clinara on a quick treatment visit and you’d often score lower than you deserved, because the framework was looking for steps that simply weren’t part of the appointment.
Clinara now reads each session and decides whether it’s a consultation, a treatment, or a hybrid of both. Steps that don’t apply are marked Not applicable and excluded from your score, so your headline number reflects only what you should have been doing in the session you actually ran.
- Session type detected automatically
- Non-applicable steps don't drag your score down
- Weekly digests split consultations and treatments
Score Visibility
Choose how scores show up in your clinic.
Some clinics love a number. Others would rather lead with coaching language; a “6.8 out of 10” at the top of a recent session can land harder than it should. We’ve made it a setting, not a one-size-fits-all default.
Pick from three policies in Settings: show the raw 0–10 number to everyone, hide it from everyone in favour of coaching labels (Strong, Improving, Developing), or hide it from clinicians only so admins still see the underlying signal.
- Softer band language across coaching surfaces
- No headline score on session lists or headers
- Personal-best score tiles hidden by default
- Weekly digest emails honour the same policy
Coaching Digests
A weekly read for clinicians and owners.
Per-session feedback is great, but no one reads it after every appointment. Coaching digests give you a once-a-week, pattern-level read of how the work is actually going.
For clinicians
Weekly Snapshot & Weekly Wrapped
Each clinician gets a personal weekly digest: best session of the week with a short rationale, one focus pattern to work on next week, and a wrapped-style narrative every Monday morning. Three signals per session (positive, observation, opportunity) continue to land after every appointment.
For clinic owners
Team Coaching
Owners get a team-wide read: sessions volume, team average, score by treatment type, per-protocol trend, and a 'one focus for next week' aimed at the whole team. It links straight into the existing per-clinician coaching pages for the drill-down.
For clinic owners
Coaching observations across the team
Patterns are surfaced as observations you can actually act on, like “Reaching Agreement is the team’s biggest growth area this week”, or “Sarah is showing steady, consistent scoring across her sessions.” Each card tells you who’s affected, how many sessions contributed, and what to coach toward.
In-App Consent
Let Clinara collect client consent for you.
Your clinic still owns informed consent, but if you’d like Clinara to help with the bit that happens in the room, we now can. Flip one switch in Settings and the kiosk welcome screen and in-app recorder show a privacy notice and require the client to tick a consent box before recording starts.
Use our default wording (built from your transcription provider and audio retention settings) or write your own. Consent records are stored per session, so you always have a clean audit trail.
- One switch in clinic settings
- Editable consent text, or use our default
- Per-session consent record stored automatically
- Off by default; nothing changes if you don't want it
Coaching Framework
A sharper default: five steps, not six.
The default Clinic Consultation Standard framework that Clinara ships with has been rewritten end-to-end. It’s tighter, more aligned with how the best consultations actually flow, and gives clinicians a cleaner mental model to coach against.
The biggest change: we’ve dropped the old Greeting & Rapport step. It happens at the front desk and in the corridor (before the recording even starts), so scoring against it was unfair. The five steps that remain all happen in the room, where Clinara can actually hear them. If you’ve customised your own framework, nothing changes; only the default has been updated.
- 1Engage and Explore
- 2Treatment Solution
- 3Objections and Client Concerns
- 4Reaching Agreement
- 5Consolidation and Next Steps
What’s next
Got feedback? We’re listening.
If something in this list is broken, surprising, or you’d just like to talk it through, drop us a note. We’re shipping fast and reading every message.